Delivery & Returns.

Delivery Information.

We ship all orders with Australia Post. All orders with delivery within Australia are shipped from Sydney. 

Australia Post Domestic Shipping Timeframes.

Standard - 3-5 working days from dispatch
Express - 1-3 working days from dispatch

Australia Post International Shipping Timeframes.

Australia Post estimates international shipping can be between 5 – 10 business days. Please consider excess time frame for customs processing or other unforeseen delays. 

Shipping Costs.

SHIP FROM ORDER VALUE SERVICE CHARGE

Order over AUD $100 will be standard free shipping (express will be an extra $10).

Orders under AUD $100 will be $10 for standard postage, and $20 for express

 

Returns and Exchanges Policy.

We want you to be completely satisfied with your Tea Journal experience. 

If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition.

There is no refund or exchange on sale items.

How do I return and/or exchange something?

Online purchases can be returned in-store, or via post. If returning via post, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.

Australian Returns Address.

(for online purchases ordered and sent within Australia)

  • Tea Journal Chatswood
  • ATTN: TJ Returns
  • Order number:
  • Shop44/436 Victoria Avenue
  • Chatswood, NSW, 2065
  • Australia

Please note exchanges cannot be performed via post. If you would like to exchange something but are unable to do so in-store, please follow the steps above to return the item, then place a separate order for the desired item.